Last updated: 10.04.2026

1. Scope

This Refund Policy applies to all purchases made through our website.

2. Return and Exchange Requests

Customers may request a return, exchange, or refund within 14 days from the date of delivery.

To initiate a request, the customer must contact us using the available contact methods.

3. Return Procedure

Once a return or exchange is agreed:

• The customer selects either:

  • A replacement product (different size or model), or

  • A full or partial refund

• The customer sends the product to our store address using a courier of their choice

• The package must include:

  • The returned item

  • Clear instruction regarding:

    • Exchange (selected product), or

    • Refund (full or partial amount)

4. Inspection and Approval

Upon receipt, the returned item is inspected.

To be eligible:

• The item must be unworn, unused, and in original packaging (including the box)

If the return meets these conditions:

• The request is approved and processed accordingly

If the return does not meet these conditions:

• The return may be rejected

5. Exchanges

If an exchange is requested:

• If the replacement item is of equal value, no additional payment is required

• If the replacement item has a higher price, the customer must provide the price difference

• If the replacement item has a lower price, the difference will be refunded

The replacement product is sent via courier after approval.

6. Refunds

If a refund is requested:

• The refund is issued via courier upon processing of the returned item

• The customer must specify the refund amount when sending the return (full or partial)

7. Return Shipping

• The customer is responsible for return shipping costs

• In cases of defective or incorrect items, return shipping costs are covered by us after verification

8. Right to Refuse

We reserve the right to refuse:

• Returns that do not meet the stated conditions

• Future orders in cases of repeated misuse, including unjustified refusals of deliveries

9. Contact

For return or refund requests, please contact us via:​

• Email: arvoshoes2025 [at] gmail [dot] com