Last updated: 10.04.2026

1. General Information

This website is operated by BELMORO DOO Strumica, trading as Arvo Shoes (“we”, “us”, or “our”).

Store address:
Marshal Tito no. 10, Strumica, 2400, North Macedonia

By accessing or purchasing from this website, you agree to be bound by these Terms & Conditions.

2. Products and Availability

All products displayed on the website are subject to availability.

We reserve the right to:

• Modify or discontinue products at any time

• Limit quantities available for purchase

• Refuse or cancel orders at our discretion

3. Pricing

All prices are listed in Macedonian Denars (MKD).

We reserve the right to:

• Change prices at any time

• Cancel orders in case of pricing errors or technical inaccuracies

4. Orders

All orders are subject to internal review before dispatch.

We reserve the right to:

• Confirm, process, or cancel any order prior to shipment

• Refuse orders that appear suspicious, abusive, or non-compliant with these Terms

If an order is cancelled, the customer will be notified using the provided contact details.

5. Payment

At this time, payment is available exclusively via cash on delivery.

6. Shipping

Shipping is carried out within North Macedonia in accordance with our Shipping Policy.

By placing an order, you agree to:

• Provide accurate delivery information

• Accept the shipment within the expected timeframe

Failure to accept deliveries may result in restrictions on future orders.

7. Returns and Exchanges

Customers have the right to return or exchange products within 14 days from the date of delivery.

Conditions:

• Items must be unworn, unused, and in the original packaging (including box)

• The customer is responsible for return shipping costs

In case of:

• Size mismatch

• Customer dissatisfaction

• Minor differences (e.g., color variations)

The customer has the right to refuse or return the product within the stated period.

8. Product Representation

We make every effort to display products as accurately as possible.

However:

• Slight variations in color, texture, or appearance may occur due to lighting, screen settings, or production differences

Such differences do not constitute a defect, but the customer retains the right to return the product under the standard return policy.

9. Intellectual Property

All content on this website, including but not limited to:

• Images

• Product designs

• Text

• Branding

is the property of Arvo Shoes / BELMORO DOO Strumica and may not be copied, reproduced, or used without prior written permission.

10. Limitation of Liability

We are not liable for:

• Indirect or consequential damages

• Delays caused by courier services or external factors

• Issues arising from incorrect customer-provided information

Our liability is limited to the value of the purchased product.

11. Right to Refuse Service

We reserve the right to:

• Refuse service

• Cancel orders

• Restrict access

in cases of suspected abuse, repeated failed deliveries, or misuse of our services.

12. Governing Law

These Terms & Conditions are governed by the laws of the Republic of North Macedonia.

13. Contact

For any inquiries, you may contact us via:​

• Email: arvoshoes2025 [at] gmail [dot] com

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